360dialog - Some disruptions to Cloud API messaging – Incident details

All systems operational

Some disruptions to Cloud API messaging

Resolved
Degraded performance
Started about 1 month agoLasted 27 days

Affected

360dialog Infrastructure

Operational from 8:26 AM to 3:45 PM

360dialog WhatsApp Business API

Operational from 8:26 AM to 3:45 PM

WhatsApp Business API Number Setup

Operational from 8:26 AM to 3:45 PM

360dialog Client Hub

Operational from 8:26 AM to 3:45 PM

360dialog Partner Hub

Operational from 8:26 AM to 3:45 PM

Partner API

Operational from 8:26 AM to 3:45 PM

Updates
  • Resolved
    Resolved

    After thorough monitoring, we can confirm that Meta's implemented fix has successfully resolved the issue. No further cases have been reported.

  • Monitoring
    Monitoring

    Meta has identified the root cause of the issue where phone numbers fail to wake up from a sleep state after receiving an incoming message.

    They've implemented backend changes to address the problem.

    We're closely monitoring the situation alongside Meta to ensure the fix is effective.

  • Investigating
    Investigating

    We are receiving reports from customers about an issue impacting Cloud API numbers, particularly the messaging service, causing a single tick or delay in message delivery.

    While we have not yet identified the root cause, our engineering team is actively investigating it in collaboration with Meta's engineering team. We will provide another update as soon as additional information is available.