Some disruptions to Cloud API messaging

Resolved

Degraded performance

Started about 2 years agoJune 18, 2024Lasted 27 days3:37 PMJuly 15, 20243:45 PMUTC

Affected

360dialog Infrastructure

360dialog WhatsApp Business API

WhatsApp Business API Number Setup

360dialog Client Hub

360dialog Partner Hub

Partner API

Updates

Resolved
July 15, 2024 at 3:45 PMUTC
Resolved
July 15, 2024 at 3:45 PMUTC
After thorough monitoring, we can confirm that Meta's implemented fix has successfully resolved the issue. No further cases have been reported.
Monitoring
July 10, 2024 at 8:26 AMUTC
Monitoring
July 10, 2024 at 8:26 AMUTC
Meta has identified the root cause of the issue where phone numbers fail to wake up from a sleep state after receiving an incoming message.
They've implemented backend changes to address the problem.
We're closely monitoring the situation alongside Meta to ensure the fix is effective.
Investigating
June 18, 2024 at 3:37 PMUTC
Investigating
June 18, 2024 at 3:37 PMUTC
We are receiving reports from customers about an issue impacting Cloud API numbers, particularly the messaging service, causing a single tick or delay in message delivery.
While we have not yet identified the root cause, our engineering team is actively investigating it in collaboration with Meta's engineering team. We will provide another update as soon as additional information is available.

360dialog - Some disruptions to Cloud API messaging – Incident details