360dialog - Profile Picture update issue – Incident details

All systems operational

Profile Picture update issue

Resolved
Operational
Started about 2 years agoLasted 6 days

Affected

360dialog Infrastructure

Degraded performance from 6:00 AM to 11:24 PM

360dialog Client Hub

Degraded performance from 6:00 AM to 11:24 PM

360dialog Partner Hub

Degraded performance from 6:00 AM to 11:24 PM

Updates
  • Resolved
    UTC
    Resolved

    The engineering team has deployed the fix, and the issue is now fully resolved.

  • Identified
    UTC
    Identified
    We are currently aware of an issue affecting our 360dialog Partner and Client Hub, which is preventing users from updating their profile pictures. Our team is actively investigating the root cause of this problem and working diligently to resolve it as quickly as possible.