Some disruptions to the 360dialog Client Hub when Onboarding direct paid accounts

Resolved

Major outage

Started about 2 years agoApril 29, 2024Lasted about 10 hours3:00 AM1:00 PMUTC

Updates

Resolved
April 29, 2024 at 1:00 PMUTC
Resolved
April 29, 2024 at 1:00 PMUTC
The issue has been fully resolved.
Monitoring
April 29, 2024 at 10:00 AMUTC
Monitoring
April 29, 2024 at 10:00 AMUTC
The issue has been successfully mitigated, and are currently monitoring it to ensure there are no further occurrences.
Investigating
April 29, 2024 at 3:00 AMUTC
Investigating
April 29, 2024 at 3:00 AMUTC
We are aware of an issue that is impacting the Onboarding of new direct paid accounts. Our engineering team is currently investigating. Updates will be posted here as soon as they are available.

360dialog - Some disruptions to the 360dialog Client Hub when Onboarding direct paid accounts – Incident details