Some disruptions to Billing Service - Incident details - 360dialog

Started

November 07, 2023 at 4:03 PM

Status

Resolved after about 20 hours

Impact

Degraded performance

Affected

360dialog Infrastructure

360dialog Payments System

Resolved
November 08, 2023 at 12:30 PM
Resolved
November 08, 2023 at 12:30 PM
The issue is resolved.
Monitoring
November 08, 2023 at 11:44 AM
Monitoring
November 08, 2023 at 11:44 AM
A fix for this issue has been deployed. We are monitoring the situation.
Investigating
November 07, 2023 at 4:03 PM
Investigating
November 07, 2023 at 4:03 PM
We are aware of an issue that is impacting our Billing Service. This is preventing some Customers from canceling subscriptions and adding conversation funds. Customers may be presented with an error "Billing System isn't responding" when attempting these actions in the 360dialog Client Hub. Our engineering team is currently investigating it and we'll update again as soon as possible.