Issue affecting Client onboarding - Incident details - 360dialog

Started

November 03, 2023 at 3:51 PM

Status

Resolved after about 7 hours

Impact

Degraded performance

Affected

360dialog Infrastructure

360dialog Payments System

Resolved
November 03, 2023 at 10:52 PM
Resolved
November 03, 2023 at 10:52 PM
The issue is resolved.
Monitoring
November 03, 2023 at 5:55 PM
Monitoring
November 03, 2023 at 5:55 PM
We have deployed a fix and are currently monitoring the situation.
Identified
November 03, 2023 at 3:51 PM
Identified
November 03, 2023 at 3:51 PM
We are aware of an issue in the 360dialog Client Hub that is preventing customers from onboarding. Users will received an error when entering company information which prevents the ES flow from launching. Our engineers are working fix.