Some disruptions to Template Message Syncing - Incident details - 360dialog

Started

November 02, 2023 at 10:50 AM

Status

Resolved after about 10 hours

Impact

Degraded performance

Affected

360dialog Infrastructure

360dialog Partner Hub

Partner Webhooks

Resolved
November 02, 2023 at 8:49 PM
Resolved
November 02, 2023 at 8:49 PM
The queue is cleared and template message processing has resumed as normal as of 17:30 UTC
Monitoring
November 02, 2023 at 1:12 PM
Monitoring
November 02, 2023 at 1:12 PM
We have received reports that not all template status updates have been processed yet. We are continuing to monitor the situation and expect the queue to be cleared in <4 hours.
Resolved
November 02, 2023 at 12:02 PM
Resolved
November 02, 2023 at 12:02 PM
Our investigation determined that Meta reviewed a high volume of templates and made a mass category migration from template category marketing to utility.
All these events have been handled by our system.
Investigating
November 02, 2023 at 10:50 AM
Investigating
November 02, 2023 at 10:50 AM
We are receiving reports from some users that message templates are not receiving status updates in the 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible.