Hub Access Issue for Partner Accounts - Incident details - 360dialog

Started

October 13, 2023 at 5:21 AM

Status

Resolved after about 2 hours

Impact

Major outage

Affected

360dialog Infrastructure

360dialog Partner Hub

Resolved
October 13, 2023 at 7:22 AM
Resolved
October 13, 2023 at 7:22 AM
Our Engineers have deployed a fix for the disruption impacting Partner Account Hub access. The issue is now mitigated as of October 13th at 7:20 UTC.
Identified
October 13, 2023 at 6:39 AM
Identified
October 13, 2023 at 6:39 AM
Our engineering team has identified the root cause and is preparing release for a hot-fix as soon as possible.
Investigating
October 13, 2023 at 5:21 AM
Investigating
October 13, 2023 at 5:21 AM
We are currently experiencing some disruption impacting Hub access for Partner Accounts.

When attempting to login, the page returns an error:
"We're sorry…
It looks like we're having some internal issues. Our team has been notified. I you'd like to help, you can describe what happened below"

Our engineering teams are investigating the issue. They will provide another update soon once additional information is available.