360dialog - Some disruptions with messaging (On Premise) – Incident details

WhatsApp Cloud API (Message Delivery) experiencing degraded performance

Some disruptions with messaging (On Premise)

Resolved
Degraded performance
Started 11 months agoLasted 11 days

Affected

Meta Infrastructure

Degraded performance from 6:28 AM to 10:14 AM

WhatsApp On-Premise API (Message Delivery)

Degraded performance from 6:28 AM to 10:14 AM

Updates
  • Resolved
    Resolved

    Meta have advised that the fix for disruptions impacting message sending, caused by coreapps being stuck on the WhatsApp On-Premise API, has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Affected numbers will be upgraded to 2.49.3 in due course.

    See Meta's Status page for more information and updates.

  • Monitoring
    Monitoring

    We are still awaiting further updates from Meta in regards to this issue.

    See Meta's Status page for more information and updates.

  • Identified
    Identified

    Meta has targeted an edge case that can cause message sending disruptions and have a temporary mitigation for the issue. Their engineering team is continuing to work on a long-term plan.

    See Meta's Status page for more information and updates.

  • Investigating
    Investigating

    Meta is currently experiencing some disruption impacting sending messages on WhatsApp On-Premise API. Clients will receive an error when sending template message:
    "Message failed to send because there were one or more errors related to your payment method."

    Their engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.