360dialog - Some disruptions with messaging (Cloud API) – Incident details

WhatsApp Cloud API (Message Delivery) experiencing degraded performance

Some disruptions with messaging (Cloud API)

Resolved
Major outage
Started 11 months agoLasted about 2 hours

Affected

360dialog Infrastructure

Major outage from 5:24 AM to 7:51 AM

360dialog WhatsApp Business API

Major outage from 5:24 AM to 7:51 AM

Meta Infrastructure

Major outage from 5:24 AM to 7:51 AM

WhatsApp Cloud API (Message Delivery)

Major outage from 5:24 AM to 7:51 AM

Updates
  • Resolved
    Resolved

    The fix for the major disruption impacting sending messages on WhatsApp Cloud API has been deployed and this issue is now mitigated as of 3rd Aug 2023 11:50 PM PDT. Thank you for your patience.

  • Identified
    Identified

    Meta's engineering teams have identified the root cause of the major disruption impacting sending messages on WhatsApp Cloud API. They are currently deploying the fix and the expected deployment time is in 6 hours. We will provide another update within 4 hours or sooner if additional information is available.

    See Meta's Status page for more information and updates.

  • Investigating
    Investigating

    Meta is currently experiencing major disruption impacting sending messages on WhatsApp Cloud API. This issue started at 3rd Aug 2023 6:30 PM PDT. Clients will receive an error when sending template message:
    "Message failed to send because there were one or more errors related to your payment method."
    Their engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.