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Resolved
Some disruptions to on-premise deployments (media upload & downloads)

Started
August 02, 2023 at 2:40 PM
Status
Resolved after 13 days

Impact

Degraded performance
Affected
Meta Infrastructure
WhatsApp On-Premise API (Message Delivery)
  • Resolved

    Meta have advised that the fix for disruptions impacting message sending, caused by coreapps being stuck on the WhatsApp On-Premise API, has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Affected numbers will be upgraded to 2.49.3 in due course.

    See Meta's Status page for more information and updates.

  • Identified

    We are still awaiting further updates from Meta in regards to this issue.

    Meta are currently experiencing some disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. They have targeted a workaround and will provide another update once confirmed.

    See Meta's Status page for more information and updates.

  • Investigating

    Meta are currently experiencing a disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta engineering teams are investigating the issue.

    See Meta's Status page for more information and updates.