360dialog - Messaging service impacted for multiconnect deployments (on-premise) – Incident details

WhatsApp Cloud API (Message Delivery) experiencing degraded performance

Messaging service impacted for multiconnect deployments (on-premise)

Resolved
Degraded performance
Started 11 months agoLasted about 2 hours

Affected

360dialog Infrastructure

Degraded performance from 3:32 PM to 6:01 PM

360dialog WhatsApp Business API

Degraded performance from 3:32 PM to 6:01 PM

Updates
  • Resolved
    Resolved

    The issue has been resolved.

  • Investigating
    Investigating

    There is an issue which is impacting message sending for WhatsApp On-Premise multiconnect deployments. Our engineering team are currently investigating it.