Issue affecting MultiConnect instances

Resolved

Partial outage

Started about 4 years agoAugust 11, 2022Lasted 1 hour 44 minutesAugust 11, 202211:04 AM12:49 PMUTC

Affected

360dialog Infrastructure

360dialog WhatsApp Business API

Updates

Resolved
August 11, 2022 at 12:49 PMUTC
Resolved
August 11, 2022 at 12:49 PMUTC
The issue is now resolved.
Identified
August 11, 2022 at 11:14 AMUTC
Identified
August 11, 2022 at 11:14 AMUTC
We have identified the issue and are working on a fix.
Investigating
August 11, 2022 at 11:04 AMUTC
Investigating
August 11, 2022 at 11:04 AMUTC
We are currently aware of an issue affecting our MultiConnect instances. Affected numbers will get an error `error":"HTTPSConnectionPool(host='x', port=443): Max retries exceeded with url: /v1/messages` when trying to send messages. Our Engineering team is currently investigating.

360Dialog - Issue affecting MultiConnect instances – Incident details