360dialog - Some disruptions to Messaging Service – Incident details

All systems operational

Some disruptions to Messaging Service

Resolved
Operational
Started almost 4 years agoLasted less than a minute

Affected

360dialog Infrastructure

Operational from 7:00 AM to 7:00 AM

360dialog WhatsApp Business API

Operational from 7:00 AM to 7:00 AM

Updates
  • Resolved
    UTC
    Resolved

    We experienced an issue which some nodes could not restart in the usual time. This incident was related to previously unseen behavior in unavailability of nodes within our setup. This resulted in an "internal server error" response when trying to perform basic operations such as message sending. The issue started at ~2am UTC and was corrected ~7am UTC. All affected numbers resumed messaging as normal.