360dialog - Some disruptions to Embedded Signup – Incident details

All systems operational

Some disruptions to Embedded Signup

Resolved
Degraded performance
Started over 4 years agoLasted 11 days

Affected

Meta Infrastructure

Degraded performance from 2:11 PM to 2:16 PM

Embedded Signup

Degraded performance from 2:11 PM to 2:16 PM

Updates
  • Resolved
    UTC
    Resolved

    The Embedded Signup process has been stabilized.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that is impacting the Embedded Signup process. If the Embedded Signup flow is aborted before completion, we incorrectly receive a success callback from FB / Meta servers and the user will be logged into the 360dialog Hub. There, they will see a message "we are setting up your number" indefinitely.

    If this happens, we suggest:

    • Log out of the 360dialog Hub
    • Redo the ES flow

    Facebook / Meta are currently investigating the issue.