360Dialog - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

Operational

WhatsApp On-Premise API (Message Delivery) - Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Apr 2023

Instability after upgrade to WABA version 2.47.1
  • Resolved
    Resolved

    After consultation with Meta's Engineering Team we have rolled back all deployments to v2.45.1.

    Working with Meta, we will re-evaluate further upgrade/roll outs to new versions to ensure as minimal impact as possible.

  • Update
    Update

    META has been unable to provide a fix for the issues seen in version v2.47.x, therefore, to ensure stability to our clients we have begun the process to downgrade all WhatsApp Business API accounts to the latest stable version 2.45.1
    The downgrade is already in progress and may take until Friday EOD (UTC).

  • Update
    Update

    We are continuing to actively monitor for errors relating to the latest WABA version v2.47.1. We are also in contact with Meta Direct Support about the issue. In the meantime, if you experience any performance issues such as frequent 503/504 errors or inability to send messages, please contact our support team via ticket or chat. You can check your WABA version by calling the healthcheck API endpoint.

  • Monitoring
    Monitoring

    The situation has largely stabilized. We are actively monitoring for errors relating to the latest WABA version v2.47.1. We are also in contact with Meta Direct Support about the issue. In the meantime, if you experience any performance issues such as frequent 503/504 errors or inability to send messages, please contact our support team via ticket or chat. You can check your WABA version by calling the healthcheck API endpoint.

  • Identified
    Identified

    We are aware of an issue that is impacting some numbers that were recently upgrade to version 2.47.1 of the WhatsApp Business API Client. If you experience performance issues such as frequent 503/504 errors or inability to send messages, please contact our support team via ticket or chat.

Some disruptions with messaging
  • Resolved
    Resolved

    The issue is now resolved.

  • Monitoring
    Monitoring

    The issue affecting message delivery has been fixed. We are monitoring and keeping track of the issue to make sure it is fully resolved.

  • Investigating
    Investigating

    Due to the scheduled maintenance we have today, we are experiencing disruptions with messaging. We are currently investigating this incident.

360dialog Hub scheduled maintenance
  • Completed
    April 25, 2023 at 5:00 AM
    Completed
    April 25, 2023 at 5:00 AM

    Maintenance has completed successfully

  • In progress
    April 25, 2023 at 4:00 AM
    In progress
    April 25, 2023 at 4:00 AM

    Maintenance is now in progress

  • Planned
    April 25, 2023 at 4:00 AM
    Planned
    April 25, 2023 at 4:00 AM

    The 360dialog Hub will undergo scheduled maintenance on Tuesday, 25th April 2023.

    The downtime is expected to last approximately 1 hour. Only the 360dialog Hub and 360dialog Partner API will be affected, which means that the messaging service will continue to work normally. No messages are expected to be delayed or present errors during this maintenance.

    We apologize for any inconvenience caused and thank you for your understanding.

Some disruptions to Cloud API messaging, Embedded Signup flow and other services
  • Resolved
    Resolved

    The issue is now resolved.

  • Update
    Update

    The issue affecting Cloud API message delivery has been mitigated. We are monitoring and keep track of the issue to make sure it is fully resolved.

  • Monitoring
    Monitoring

    The issue affecting Cloud API message delivery has been mitigated. We are containing to monitor the situation.

  • Update
    Update

    We are working with Meta's Integration Support Engineering team to restore Cloud API messaging. Cloud API numbers are still currently unable to receive messages.
    We will provide another update within 4 hours or sooner if additional information is available.

  • Identified
    Identified

    There is an ongoing issue that preventing Cloud API numbers from receiving messages. We are working on a solution currently. ETA: ~1 hour

  • Resolved
    Resolved

    The issue is now resolved.

  • Identified
    Identified

    We have identified the cause of the issue. We are working with Meta's Integration Support Engineering team to restore the services.

  • Investigating
    Investigating

    We are aware of an issue that is impacting some of our platform components. Specifically, this issue is effecting:

    • Cloud API messaging
    • Embedded Signup flow (and integrated onboarding flow)
    • Template management
    • Profile management
    • WhatsApp webhooks
    • Migrations (number porting)
    • On-premise -> Cloud API migration

    360dialog On-Premise messaging is not affected.

    Our engineering team is currently investigating the issue with Meta and we'll update again as soon as possible.

Issues with migration assistant tool in the 360dialog Hub
  • Resolved
    Resolved

    The issue is now resolved.

  • Identified
    Identified

    We are aware of an issue that is impacting Cloud API migrations. Customers are currently unable to migrate numbers from the 360dialog On-Premise API => 360dialog Cloud API using the migration assistant tool in the 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible. Please pause any migration activities until further notice.

Mar 2023

Issues with Messaging Service
  • Resolved
    Resolved

    The issue is now resolved.

  • Investigating
    Investigating

    We are currently investigating an issue with the 360dialog platform which is effecting the messaging service and APIs.

360dialog Hub scheduled maintenance
  • Completed
    March 21, 2023 at 11:00 AM
    Completed
    March 21, 2023 at 11:00 AM

    Maintenance has completed successfully

  • In progress
    March 21, 2023 at 10:00 AM
    In progress
    March 21, 2023 at 10:00 AM

    Maintenance is now in progress

  • Planned
    March 21, 2023 at 10:00 AM
    Planned
    March 21, 2023 at 10:00 AM

    The 360dialog Hub will undergo scheduled maintenance on Tuesday, 21st March 2023.

    The downtime is expected to last approximately 1 hour. Only the 360dialog Hub and 360dialog Partner API will be affected, which means that the messaging service will continue to work normally. No messages are expected to be delayed or present errors during this maintenance.

    We apologize for any inconvenience caused and thank you for your understanding.

360dialog Hub not loading
  • Resolved
    Resolved

    The issue is now resolved.
    We will add details about the incident in due course.

  • Identified
    Identified

    Our engineers have found the root cause and are working to fix the issue.

  • Investigating
    Investigating

    Some users are experiencing errors while trying to use the 360dialog Client & Partner Hub. Our engineers are currently investigating it.

    No messaging is affected, the issue is concentrated only in the Hub interface or Partner API usage.

Feb 2023

360dialog Hub backend release
  • Completed
    February 21, 2023 at 9:45 AM
    Completed
    February 21, 2023 at 9:45 AM

    Operation complete.

  • Planned
    February 21, 2023 at 9:10 AM
    Planned
    February 21, 2023 at 9:10 AM

    360dialog Hub backend release in progress. No planned downtime.

Issues with Generating API Key
  • Resolved
    Resolved

    The issue has been identified and fixed.
    All channels is now able to generate API Keys.
    Please accept our apologies for any inconvenience that this may have caused.

  • Investigating
    Investigating

    We are receiving reports that some users are unable to Generate API Key. Our engineering teams are investigating this issue now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

Problems with API messaging "coreapp is not ready, Service not ready
  • Resolved
    Resolved

    The issue is now resolved for the majority of cases.

    We are still engaging with Meta's Integration Support Engineering team to find the root cause of the issue. We are closing the live incident and will provide an update to affected Customers in due course.

  • Update
    Update

    We are actively engaging with Meta's Integration Support Engineering team in order to assure the service continues to stabilize.

    We will provide a new update as soon as we have news.

  • Update
    Update

    We are monitoring the situation and we are not seeing errors anymore.

    We are keeping the status open while we work with Meta's Engineering Team in order to assure the service is stable

    We will provide a new update as soon as we have news.

  • Update
    Update

    We are actively engaging with Meta's Integration Support Engineering team to find a solution. We will update again as soon as we have more information.

  • Update
    Update

    The disconnection rate has decreased and we are continuing to actively monitor the situation.

  • Monitoring
    Monitoring

    We have identified the issue as random disconnection of numbers from META servers. We have found an interim solution and we'll update again as soon as possible.

  • Identified
    Identified

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it and we will update again as soon as possible

Issue at Meta / WhatsApp
  • Update
    Update

    360dialog - Root Cause Analysis

    Issue description and impact:
    At ~3:00pm UTC on 08/Feb/2023 we became aware of reports about a general instability in the platform. Upon investigation, the issue appeared to be related to a global issue at Meta / WhatsApp.

    Cause of the issue:
    We do not know the root cause of the issue as it did not occur on our infrastructure. We contacted Meta for comment but they have not provided details about the incident.

    Mitigation Steps:
    Meta resolved the issue by ~3:20pm UTC

    Prevention of recurrence & suggestions:
    We contacted Meta for comment but they have not yet provided details about the incident. However, they have since provided an update on their status page:
    We are recovering from an earlier outage impacting send messages, receive messages, and services are in the process of being restored. We apologize for any inconvenience that this may have caused.

  • Update
    Update

    Meta have provided an update on their status page: https://metastatus.com/whatsapp-business-api

    We are recovering from an earlier outage impacting send messages, receive messages, and services are in the process of being restored. We apologize for any inconvenience that this may have caused.

  • Resolved
    Resolved

    At ~3pm UTC today we we became aware of reports about a general instability in the platform. This appears to be related to a global issue at Meta / WhatsApp. We have reached out to Meta Support for details about the incident.

Issues with Messaging Service + 360dialog Hub
  • Resolved
    Resolved

    The issue is now resolved

  • Identified
    Identified

    We are currently investigating an issue with the 360dialog platform which is effecting the messaging service and APIs.

Feb 2023 to Apr 2023

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