360dialog Hub login issues

Resolved

Operational

Started 2 months ago Lasted about 4 hours

Affected

360dialog Infrastructure

360dialog Client Hub

360dialog Partner Hub

Updates

Resolved
February 23, 2024 at 9:08 PM
Resolved
February 23, 2024 at 9:08 PM
The 360dialog Hub access issue has been fully resolved and is now stable.
Monitoring
February 23, 2024 at 7:24 PM
Monitoring
February 23, 2024 at 7:24 PM
Our engineering team identified the issue and deployed a fix. As a result, access to the 360dialog Hub has been restored.

If you are still experiencing issues, please reach us via ticket/chat.

We will continue to monitor the situation and provide another update in a few hours.
Identified
February 23, 2024 at 6:47 PM
Identified
February 23, 2024 at 6:47 PM
We have identified the issue that is blocking users from logging in / authenticating with the 360dialog Hub.

Symptoms
If you attempt to log in to the 360dialog Hub, you may receive an error "something went wrong".
If you try to create an access token using the /v1/token endpoint you may receive a 502 response.
Investigating
February 23, 2024 at 5:23 PM
Investigating
February 23, 2024 at 5:23 PM
We are investigating an issue with the 360dialog Hub that is preventing users from logging into the 360dialog Hub. We will provide an update as soon as possible.