The issue is resolved:
Issue description and impact:
On 17.01.2024 we received reports from some customers that message and status webhooks were being delayed.
Cause of the issue:
We identified an issue with an internal component (callbacker) that was having issues with the latest deployment resulting in the delays.
Mitigation Steps / Summary:
We reverted the deployment until we are able to fix underlying issues.
Prevention of recurrence:
We have completed an internal review with the relevant teams and work is underway to further strengthen our callback service.