Issue impacting number migrations "Synchronization could not be completed"

Resolved

Degraded performance

Started 4 months ago Lasted 6 days

Affected

360dialog Infrastructure

360dialog Client Hub

Updates

Resolved
January 15, 2024 at 9:53 AM
Resolved
January 15, 2024 at 9:53 AM
The issue is resolved.
Monitoring
January 09, 2024 at 2:22 PM
Monitoring
January 09, 2024 at 2:22 PM
A fix has been deployed.
Identified
January 09, 2024 at 2:02 PM
Identified
January 09, 2024 at 2:02 PM
The team has identified the issue. The fix is pending deployment. ETA: Today
Investigating
January 09, 2024 at 11:34 AM
Investigating
January 09, 2024 at 11:34 AM
We are aware of an issue that is affecting number migrations to 360dialog. User may encounter the error "WhatsApp Business Account Synchronization could not be completed" during the migration process. Our engineering team is currently investigating.