360dialog - Partners unable to cancel subscriptions on behalf of Clients – Incident details

All systems operational

Partners unable to cancel subscriptions on behalf of Clients

Resolved
Degraded performance
Started over 2 years agoLasted 14 days

Affected

360dialog Infrastructure

Degraded performance from 11:32 AM to 7:53 AM

360dialog Partner Hub

Degraded performance from 11:32 AM to 7:53 AM

Updates
  • Resolved
    UTC
    Resolved

    This issue is now resolved.

  • Identified
    UTC
    Identified

    We are aware of an issue that is affecting subscription cancellations in the 360dialog Hub. Depending on the channel billing method, some Partners cannot cancel subscriptions on behalf of Clients.
    Our engineering team is aware of the issue and a fix will be deployed on Tuesday 5th December.
    Until then, affected Partners can request subscription cancellation by contacting the 360dialog support team.