360dialog - Issues with migration assistant tool in the 360dialog Hub – Incident details

All systems operational

Issues with migration assistant tool in the 360dialog Hub

Resolved
Degraded performance
Started about 3 years agoLasted about 19 hours

Affected

360dialog Infrastructure

Degraded performance from 12:39 PM to 7:50 AM

360dialog Partner Hub

Degraded performance from 12:39 PM to 7:50 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue is now resolved.

  • Identified
    UTC
    Identified

    We are aware of an issue that is impacting Cloud API migrations. Customers are currently unable to migrate numbers from the 360dialog On-Premise API => 360dialog Cloud API using the migration assistant tool in the 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible. Please pause any migration activities until further notice.