360dialog - Problems with API messaging "coreapp is not ready, Service not ready – Incident details

The issue is now resolved for the majority of cases.

We are still engaging with Meta's Integration Support Engineering team to find the root cause of the issue. We are closing the live incident and will provide an update to affected Customers in due course.

We are actively engaging with Meta's Integration Support Engineering team in order to assure the service continues to stabilize.

We will provide a new update as soon as we have news.

We are monitoring the situation and we are not seeing errors anymore.

We are keeping the status open while we work with Meta's Engineering Team in order to assure the service is stable

We will provide a new update as soon as we have news.

We are actively engaging with Meta's Integration Support Engineering team to find a solution. We will update again as soon as we have more information.

The disconnection rate has decreased and we are continuing to actively monitor the situation.

We have identified the issue as random disconnection of numbers from META servers. We have found an interim solution and we'll update again as soon as possible.