360dialog - Some disruptions to Messaging – Incident details

All systems operational

Some disruptions to Messaging

Resolved
Degraded performance
Started almost 4 years agoLasted about 2 hours

Affected

360dialog Infrastructure

Degraded performance from 2:44 PM to 4:59 PM

360dialog WhatsApp Business API

Degraded performance from 2:44 PM to 4:59 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue is now resolved ✅

    Due an incident in our Redis cluster, our Callback Service stopped working properly. Actions were taken and operability of services has been normalized.

  • Monitoring
    UTC
    Monitoring

    We have fixed the issue. We are continuing to monitor the situation.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it with priority and we'll update again as soon as possible.