360dialog - Issue with Meta Graph API – Incident details

All systems operational

Issue with Meta Graph API

Resolved
Partial outage
Started about 4 years agoLasted 4 days

Affected

360dialog Infrastructure

Partial outage from 9:28 AM to 11:17 AM

360dialog Partner Hub

Partial outage from 9:28 AM to 11:17 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue is now resolved.

  • Identified
    UTC
    Identified

    We are continuing to work with Meta Support to solve an issue with the Meta Graph API. Until a solution is found, the following services will be impacted:

    • Account syncing (status updates)
    • Template creation and approvals
    • Number Porting (migration to 360dialog)
    • Onboarding (Classic Signup flow)
  • Investigating
    UTC
    Investigating

    We are aware of an issue with the Meta Graph API that is impacting the 360dialog Hub (number onboarding, migrations and status updates). Our engineering team is currently investigating with Meta Support.