360dialog - Some disruptions to Ticket Service – Incident details

All systems operational

Some disruptions to Ticket Service

Resolved
Degraded performance
Started over 4 years agoLasted 2 days

Affected

360dialog Infrastructure

Degraded performance from 5:08 PM to 11:22 AM

360dialog Partner Hub

Degraded performance from 5:08 PM to 11:22 AM

Updates
  • Resolved
    UTC
    Resolved

    Ticketing issue resolved.

  • Identified
    UTC
    Identified

    You can still create tickets via the 360dialog Hub. You will receive support response notifications via email.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that is impacting our Ticketing Service in the 360dialog Hub. Some users cannot view ticket content. Our engineering team is currently investigating it and we'll update again as soon as possible.