Some disruptions to the 360dialog Hub & WhatsApp API

Gelöst

Beeinträchtigte Leistung

Aufgetreten am vor fast 2 Jahren Dauerte etwa 6 Stunden

Betroffen

360dialog Infrastructure

360dialog WhatsApp Business API

Einrichtung der WhatsApp Business API-Nummer

Aktualisierung

Gelöst
Juni 23, 2022 um 14:20
Gelöst
Juni 23, 2022 um 14:20
The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.
Überprüfung
Juni 23, 2022 um 13:07
Überprüfung
Juni 23, 2022 um 13:07
We have deployed a fix. The system functionality is now restored.
Identifizierung
Juni 23, 2022 um 11:30
Update
Juni 23, 2022 um 11:30
We are applying a fix and testing. ETA to resolution ~1 hour.
Identifizierung
Juni 23, 2022 um 09:49
Identifizierung
Juni 23, 2022 um 09:49
We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.
Analyse
Juni 23, 2022 um 08:27
Analyse
Juni 23, 2022 um 08:27
We are aware of an issue that may be impacting the loading speeds of the 360dialog Hub and APIs. Clients may be experiencing delays while loading pages, searching and performing other actions in the 360dialog Hub. Our WhatsApp API messaging speeds may also be slightly degraded. Our engineering teams are investigating these issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.