Conversation info / balance functionality under maintenance

Gelöst

Funktionsfähig

Aufgetreten am vor fast 2 Jahren Dauerte etwa 2 Monate

Betroffen

360dialog Infrastructure

360dialog-Partner-Hub

Partner-API

Aktualisierung

Gelöst
Juni 30, 2022 um 13:11
Gelöst
Juni 30, 2022 um 13:11
Pre-payment and Balance functionality has been restored. If you have any issues or queries in relation to your account Balance, please create a ticket for our Support Team.
Überprüfung
Juni 13, 2022 um 10:53
Update
Juni 13, 2022 um 10:53
Balance and pre-payment functionality has been restored. There are a small number of accounts that have reported an incorrect balance - we are continuing to work on these.
Überprüfung
Mai 23, 2022 um 14:31
Überprüfung
Mai 23, 2022 um 14:31
The issue around retrieving conversation usage information and balance top up has been resolved. Clients owning numbers with $/€0.00 funds will be noticed in order to top up their balance before blocking will be reinstated.
Identifizierung
Mai 17, 2022 um 08:44
Update
Mai 17, 2022 um 08:44
Our engineering team are still working on this feature.
Identifizierung
Mai 11, 2022 um 12:13
Update
Mai 11, 2022 um 12:13
The Insights functionality is under maintenance and is scheduled for completion by the end of the week.
Identifizierung
Mai 03, 2022 um 15:04
Identifizierung
Mai 03, 2022 um 15:04
Due to maintenance, some users cannot see conversation statistics in the 360 Hub and funds cannot be added for conversation pre-payment. Until the maintenance is complete, the statistics graphs and balance information will be unavailable. Numbers with $/€0.00 funds will not be blocked.