360dialog - Support Widget Unavailable – Details zu Vorfällen

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Support Widget Unavailable

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor 9 MonatenDauerte etwa 21 Stunden

Betroffen

360dialog Infrastructure

Beeinträchtigte Leistung aus 8:35 AM zu 5:18 AM

360Dialog

Beeinträchtigte Leistung aus 8:35 AM zu 5:18 AM

Aktualisierung
  • Gelöst
    UTC
    Gelöst
    This incident has been resolved.
  • Update
    UTC
    Update

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • Überprüfung
    UTC
    Überprüfung

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • Identifizierung
    UTC
    Identifizierung

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.