360Dialog - Some disruptions to Messaging Service - GCP – Details zu Vorfällen

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Some disruptions to Messaging Service - GCP

Gelöst
Funktionsfähig
Aufgetreten am vor mehr als 2 JahrenDauerte weniger als 1 Minute

Betroffen

360dialog Infrastructure

Funktionsfähig aus 11:39 AM zu 11:39 AM

360dialog WhatsApp Business API

Funktionsfähig aus 11:39 AM zu 11:39 AM

Einrichtung der WhatsApp Business API-Nummer

Funktionsfähig aus 11:39 AM zu 11:39 AM

Aktualisierung
  • Gelöst
    Gelöst

    Issue description and impact: On Dec 5th between 11:39 UTC - 14:58 UTC there was an incident which affected some 360dialog Customer’s use of the WhatsApp API.

    Cause of the issue: Due to an issue with our hosting provider, Google Cloud Platform, all spot pools in Netherlands (eu-west4 region) experienced problems with sporadic rebooting of cluster instances.

    Mitigation Steps: When we detected the issues with the spot nodes, we completely removed all spot instances and switched to a backup pool with dedicated instances. Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.

    Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.