360dialog - Some disruptions to Messaging – Details zu Vorfällen

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Some disruptions to Messaging

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor fast 4 JahrenDauerte etwa 2 Stunden

Betroffen

360dialog Infrastructure

Beeinträchtigte Leistung aus 2:44 PM zu 4:59 PM

360dialog WhatsApp Business API

Beeinträchtigte Leistung aus 2:44 PM zu 4:59 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The issue is now resolved ✅

    Due an incident in our Redis cluster, our Callback Service stopped working properly. Actions were taken and operability of services has been normalized.

  • Überprüfung
    UTC
    Überprüfung

    We have fixed the issue. We are continuing to monitor the situation.

  • Analyse
    UTC
    Analyse

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it with priority and we'll update again as soon as possible.