360Dialog - Some disruptions to Messaging – Details zu Vorfällen

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Some disruptions to Messaging

GelöstBeeinträchtigte Leistung2 Stunden 15 Minuten

Betroffen

360dialog Infrastructure

Beeinträchtigte Leistung aus 2:44 PM zu 4:59 PM

360dialog WhatsApp Business API

Beeinträchtigte Leistung aus 2:44 PM zu 4:59 PM

  • GelöstUTC

    The issue is now resolved ✅

    Due an incident in our Redis cluster, our Callback Service stopped working properly. Actions were taken and operability of services has been normalized.

  • ÜberwachungUTC

    We have fixed the issue. We are continuing to monitor the situation.

  • AnalyseUTC

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it with priority and we'll update again as soon as possible.