360Dialog - Some disruptions to template manager / template API – Details zu Vorfällen

Alle Systeme betriebsbereit

Some disruptions to template manager / template API

Gelöst
Betriebsbereit
Aufgetreten am vor mehr als 4 JahrenDauerte 55 Stunden 43 Minuten

Betroffen

360dialog Infrastructure

Betriebsbereit aus 1:05 PM zu 8:48 PM

Partner-API

Betriebsbereit aus 1:05 PM zu 8:48 PM

Meta-Infrastruktur

Betriebsbereit aus 1:05 PM zu 8:48 PM

WhatsApp Business Account Management (Meta Business Manager)

Betriebsbereit aus 1:05 PM zu 8:48 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    This issue is resolved

  • Identifizierung
    UTC
    Identifizierung

    We are continuing to work with WhatsApp's Integration Support Engineering team to resolve this issue. We will update again as soon as possible.

  • Gelöst
    UTC
    Gelöst

    We are receiving reports that Users are receiving error responses when trying to create Media Templates.

    ``` \"message\":\"HSM Template creation failed\", \"type\":\"OAuthException\", \"code\":200002, \"errordata\":\"UserKarmaFilter \", \"errorsubcode\":2388109, \"istransient\":false, \"errorusertitle\":\"Message Cannot Be Submitted\", \"erroruser_msg\":\"This message template cannot be created.\", ```

    This error response is coming directly from Meta servers. We have an open case with Meta Direct Support. We are awaiting for their feedback about the issue.