360dialog - Some disruptions to the 360dialog Hub & WhatsApp API – Details zu Vorfällen

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Some disruptions to the 360dialog Hub & WhatsApp API

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor etwa 4 JahrenDauerte etwa 6 Stunden

Betroffen

360dialog Infrastructure

Beeinträchtigte Leistung aus 8:27 AM zu 2:20 PM

360dialog WhatsApp Business API

Beeinträchtigte Leistung aus 8:27 AM zu 2:20 PM

Einrichtung der WhatsApp Business API-Nummer

Beeinträchtigte Leistung aus 8:27 AM zu 2:20 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.

  • Überprüfung
    UTC
    Überprüfung

    We have deployed a fix. The system functionality is now restored.

  • Update
    UTC
    Update

    We are applying a fix and testing. ETA to resolution ~1 hour.

  • Identifizierung
    UTC
    Identifizierung

    We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

    Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.

  • Analyse
    UTC
    Analyse

    We are aware of an issue that may be impacting the loading speeds of the 360dialog Hub and APIs. Clients may be experiencing delays while loading pages, searching and performing other actions in the 360dialog Hub. Our WhatsApp API messaging speeds may also be slightly degraded. Our engineering teams are investigating these issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.