360dialog - Some disruptions to Messaging Service – Details zu Vorfällen

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Some disruptions to Messaging Service

Gelöst
Teilausfall
Aufgetreten am vor etwa 4 JahrenDauerte etwa 4 Stunden

Betroffen

360dialog Infrastructure

Teilausfall aus 6:30 AM zu 10:46 AM

360dialog WhatsApp Business API

Teilausfall aus 6:30 AM zu 10:46 AM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The issue is now resolved.

    At approx 8:03am CEST we had an issue with our API which impacted message delivery. Our Engineering Team was alerted and immediately launched an investigation. At 10:17am CEST a solution was deployed and the messaging service was restored. By 10:46am CEST the messaging service had completely stabilized.

    We have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.

  • Überprüfung
    UTC
    Überprüfung

    Messaging service is restored. We are continuing to monitor the situation.

  • Update
    UTC
    Update

    We have identified the issue and are testing a potential solution.

  • Identifizierung
    UTC
    Identifizierung

    Our engineering team is working on this issue and we will update again as soon as possible.

  • Analyse
    UTC
    Analyse

    We are aware of an issue that is impacting the WhatsApp API messaging service. Some users are reporting 502 errors when attempting to send messages. Our engineering team is currently investigating the issue.