360dialog - Issue with Template Creation – Details zu Vorfällen

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Issue with Template Creation

Gelöst
Kleiner Ausfall
Aufgetreten am vor etwa 4 JahrenDauerte 3 Tage

Betroffen

360dialog Infrastructure

Kleiner Ausfall aus 10:43 AM zu 2:10 PM

360dialog-Partner-Hub

Kleiner Ausfall aus 10:43 AM zu 2:10 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The issue around template creation and submission has been resolved.

  • Identifizierung
    UTC
    Identifizierung

    Upon the team's investigations we've identified the issue in an API rate limiting applied towards 360dialog from Meta. Our infrastructure has received high loads on the Partner API endpoint for creating message templates, which can not be propagated through Meta's systems, and is therefore getting blocked.

    We've applied some temporary changes in how we interact with Meta's infrastructure and continue to monitor the issue.

    New templates can still be submitted via the WhatsApp API, and will be synced to the 360 Client and Partner Hubs afterwards. View WhatsApp API endpoint documentation on docs.360dialog.com

  • Analyse
    UTC
    Analyse

    We are aware of an issue that is impacting the Template Creation Process. Our engineering team is currently investigating it and we'll update again as soon as possible.