360dialog - Some disruptions to Embedded Signup ("number setting up > 10 mins") – Details zu Vorfällen

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Some disruptions to Embedded Signup ("number setting up > 10 mins")

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor etwa 4 JahrenDauerte 21 Tage

Betroffen

360dialog Infrastructure

Beeinträchtigte Leistung aus 8:59 PM zu 8:25 AM

Einrichtung der WhatsApp Business API-Nummer

Beeinträchtigte Leistung aus 8:59 PM zu 8:25 AM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The issue has now been resolved.

  • Analyse
    UTC
    Analyse

    We are aware of an issue that is occasionally affecting the Embedded Signup process. If you get stuck on the 'number setting setup' screen for more than 10 mins, it is likely because the User Token required to complete the setup has expired. As a workaround, we recommend the following steps:

    1. Logout of Facebook

    2. Login to Facebook

    3. Redo the Embedded Signup Process

      Our engineering team is currently working on a way to improve this process.

    If the workaround fails, create a ticket with our Support Team and we will assist you.