360dialog - Meta incident - Messaging not working – Incident details

All systems operational

Meta incident - Messaging not working

Resolved
Operational
Started 2 days agoLasted about 4 hours

Affected

360dialog Infrastructure

Operational from 2:08 PM to 6:34 PM

360dialog WhatsApp Business API

Operational from 2:08 PM to 6:34 PM

WhatsApp Business API Number Setup

Operational from 2:08 PM to 6:34 PM

360dialog Client Hub

Operational from 2:08 PM to 6:34 PM

360dialog Partner Hub

Operational from 2:08 PM to 6:34 PM

Partner API

Operational from 2:08 PM to 6:34 PM

Updates
  • Resolved
    Resolved

    Meta has fully restored all affected services. This incident is now resolved.

    Please refer to Meta Status Page and subscribe for updates.

  • Update
    Update

    Meta has resolved issues affecting some services. However, they are still actively working on restoring the remaining affected services. We are continuing to monitor the situation.

    We will provide another update as soon as additional information is available from Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Monitoring
    Monitoring

    Meta has resolved issues affecting some services. However, they are still actively working on restoring the remaining affected services. We are continuing to monitor the situation.

    We will provide another update as soon as additional information is available from Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Identified
    Identified

    We have observed a decrease in the number of errors. We are continuing to monitor the situation and are still awaiting a full fix from the Meta Engineering team.

    We will provide another update as soon as additional information is available from Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Update
    Update

    We are awaiting updates from the Meta Engineering team.

    We will provide another update as soon as additional information is available from Meta.


    Please refer to Meta Status Page and subscribe for updates.

  • Update
    Update

    Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API.

    Meta engineering teams are investigating the issue.


    Please refer to Meta Status Page and subscribe for updates.

  • Update
    Update

    New number onboarding may be affected due to the Meta API being down.

    We are following up with Meta and will share another update.

  • Investigating
    Investigating

    Meta is returning a 500 Internal Server Error while sending messages via the Meta API.

    We have reported the issue to the Meta Engineers to investigate it. We will provide an update as soon as we hear from Meta Engineers.

    We are monitoring the situation closely and waiting on Meta.