Some templates could not be submitted

Affected

360dialog Infrastructure

360dialog WhatsApp Business API

ResolvedOctober 11, 2024 at 11:59 AMUTC
The issue is now resolved.
UpdateOctober 11, 2024 at 6:22 AMUTC
The engineering team is still working on the issue.

We'll provide further updates as soon as possible.
UpdateOctober 11, 2024 at 2:06 AMUTC
We’re still working on the fix. Our engineering team is continuing to make progress on resolving the issue. We will provide further updates as soon as we have more information.
Thank you for your patience.
UpdateOctober 10, 2024 at 3:46 PMUTC
We´re still working on the fix.
UpdateOctober 10, 2024 at 11:20 AMUTC
We are continuing to work on this problem.

We expect to release the fix on 10.10.2024 during the day.
UpdateOctober 10, 2024 at 7:20 AMUTC
We are continuing to work on this problem.

We expect to release the fix on 10.10.2024 during the day.
UpdateOctober 09, 2024 at 9:34 PMUTC
The engineering team is still working on the issue and making progress toward a fix. We'll provide further updates as soon as possible.
IdentifiedOctober 09, 2024 at 5:18 PMUTC
The development team has identified the issue and they´re working on a fix.
InvestigatingOctober 09, 2024 at 12:56 PMUTC
We are aware of an issue that is impacting our template creation process.

360dialog API returns the following response in this case:

"developer_message":"Template could not be submitted. Error. ","http_code":400,"success":false

We observed that these errors usually appear for templates that use non Latin characters – like templates with Cyrillic or Arabic letters. One of the potential ways to solve this is to shorten the text in the template or remove one or two cards from carousel template.

Our engineering team is currently investigating it.

We do not currently have a resolution ETA but we'll update again as soon as possible.

360Dialog - Some templates could not be submitted – Incident details