360Dialog - Some disruptions to messaging service for WhatsApp API v2.47.6 – Incident details

All systems operational

Some disruptions to messaging service for WhatsApp API v2.47.6

Resolved
Degraded performance
Started about 3 years agoLasted 12 days

Affected

360dialog Infrastructure

Degraded performance from 1:38 PM to 7:21 PM

360dialog WhatsApp Business API

Degraded performance from 1:38 PM to 7:21 PM

Updates
  • Resolved
    UTC
    Resolved

    We have completed the upgrade of all deployments to v2.47.7.

  • Update
    UTC
    Update

    We have initiated the upgrade of all remaining deployments to v2.47.7.

  • Update
    UTC
    Update

    We are continuing the upgrade to version 2.47.7 of the WhatsApp Business API Client.

    If you have any questions or if you need to expedite the upgrade of a specific number, please reach out to our support team.

    You can refer to Meta's changelog here

  • Update
    UTC
    Update

    We are initiating the upgrade to version 2.47.7 of the WhatsApp Business API Client.

    This upgrade will require a short restart with no noticeable downtime. There
    will be no loss of messages. Our support and engineering teams are available to
    assist you with any questions or concerns you may have about the process.

    If you have any additional questions, please don't hesitate to reach out to our
    support team.

    You can refer to Meta's changelog here

  • Identified
    UTC
    Identified

    We are aware of an issue with WhatsApp On-Premises API Client v2.47.6 that is resulting in some users only seeing 1 tick on their side in certain scenarios.

    Meta have acknowledged this problem and advised upgrading to v2.47.7 to mitigate it.

    We are working on migrating impacted numbers to v2.47.7 as soon as possible.

    In the meantime, if your number is impacted, please reach out to our
    support team.