Some disruptions to template manager / template API – Incident details

Started

June 30, 2022 at 1:05 PM

Status

Resolved after 2 days

Affected

360dialog Infrastructure

Partner API

Meta / Facebook Infrastructure

WhatsApp Business Account Management (FB Business Manager)

Impact

Operational

Resolved
July 02, 2022 at 8:48 PM
Resolved
July 02, 2022 at 8:48 PM
This issue is resolved
Identified
July 01, 2022 at 12:41 PM
Identified
July 01, 2022 at 12:41 PM
We are continuing to work with WhatsApp's Integration Support Engineering team to resolve this issue. We will update again as soon as possible.
Resolved
June 30, 2022 at 1:05 PM
Resolved
June 30, 2022 at 1:05 PM
We are receiving reports that Users are receiving error responses when trying to create Media Templates.

``` \"message\":\"HSM Template creation failed\", \"type\":\"OAuthException\", \"code\":200002, \"errordata\":\"UserKarmaFilter \", \"errorsubcode\":2388109, \"istransient\":false, \"errorusertitle\":\"Message Cannot Be Submitted\", \"erroruser_msg\":\"This message template cannot be created.\", ```

This error response is coming directly from Meta servers. We have an open case with Meta Direct Support. We are awaiting for their feedback about the issue.