Some disruptions to Messaging Service

Resolved

Partial outage

Started almost 2 years ago Lasted about 4 hours

Affected

360dialog Infrastructure

360dialog WhatsApp Business API

Updates

Resolved
June 17, 2022 at 10:46 AM
Resolved
June 17, 2022 at 10:46 AM
The issue is now resolved.

At approx 8:03am CEST we had an issue with our API which impacted message delivery. Our Engineering Team was alerted and immediately launched an investigation. At 10:17am CEST a solution was deployed and the messaging service was restored. By 10:46am CEST the messaging service had completely stabilized.

We have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.
Monitoring
June 17, 2022 at 8:44 AM
Monitoring
June 17, 2022 at 8:44 AM
Messaging service is restored. We are continuing to monitor the situation.
Identified
June 17, 2022 at 8:17 AM
Update
June 17, 2022 at 8:17 AM
We have identified the issue and are testing a potential solution.
Identified
June 17, 2022 at 7:42 AM
Identified
June 17, 2022 at 7:42 AM
Our engineering team is working on this issue and we will update again as soon as possible.
Investigating
June 17, 2022 at 6:30 AM
Investigating
June 17, 2022 at 6:30 AM
We are aware of an issue that is impacting the WhatsApp API messaging service. Some users are reporting 502 errors when attempting to send messages. Our engineering team is currently investigating the issue.